Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect from the People That Visit Our Blog, Website, or App?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

Personal Information Collected from Clients

We may collect the following personal information from our clients:

• Name, email address, phone number, and other contact details.
• Business-related information, such as company name, address, and website URLs.s
• Billing and payment information, including credit/debit card details.s
• Preferences, feedback, and any other data clients choose to share with us while using our services.

Purpose for Collecting Personal Information

The personal information we collect is used for the following purposes:

• To provide and improve our services and customer support.
• To process transactions and send billing-related communication.
• To inform clients about service updates, promotional offers, or policy changes.
• To ensure compliance with legal and regulatory requirements.

When Do We Collect Information?

We collect information from you when you fill out a form or enter information on our site.

How We Use Your Information

• To Provide Services: To contact you regarding inquiries, schedule appointments, and confirm bookings.
• Marketing and Communication: With your consent, to send you updates, promotional content, and special offers. You may opt out of receiving these messages at any time by replying “STOP” to any text message.
• Improve Our Services: To analyze and enhance the functionality of our website and services, making them more user-friendly and efficient.

Do We Use 'Cookies'?

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g., Internet Explorer, Chrome, or Firefox) settings. Each browser is a little different, so check your browser's Help menu to learn how to modify your cookies.

If you disable cookies, some features that make your site experience more efficient may not function properly. However, you can still place orders.

Sharing of Customers' Information

We are committed to safeguarding the privacy of our clients and will not share their personal information with third parties, partners, or joint ventures unless required by law. Specifically:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without advance notice. This does not include:

• Website hosting partners and other parties who assist in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
• Situations where release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

We do not include or offer third-party products or services on our website.

SMS Communications

• Opt-In Consent: By submitting a form on our website, you may consent to receive SMS communications from Siva Solutions Inc. regarding appointment confirmations, updates, and offers.
• Opt-Out Process: You may unsubscribe from SMS communications at any time by replying “STOP” to any message you receive from us. This action will permanently remove you from our SMS list.
• Data Security: We store phone numbers securely and use them solely for the purposes outlined above. We do not share or sell your contact information to third parties.

Google

Google's advertising requirements are summed up by Google's Advertising Principles, which aim to provide a positive experience for users. Learn more at: Google Advertising Principles.

We have not enabled Google AdSense on our site but may do so in the future.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites to post a conspicuous privacy policy stating the information being collected and with whom it is shared.

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or the first significant page after entering our website.
• Our Privacy Policy link includes the word "Privacy" and can be easily found.
• Users will be notified of any privacy policy changes:
  • Via email.
• Users can change their personal information:
  • By emailing us.
  • By calling us.

Fair Information Practices

In the event of a data breach, we will notify users via email within 7 business days.

We also adhere to the individual redress principle, ensuring individuals have enforceable rights against data processors who fail to adhere to the law.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under 13 years of age.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Siva Solutions Inc.
27700 Avenida Belleza,
Cathedral City, California 92234
888-869-9980

Last Edited on 2024-11-19